Redgum have always taken responsibility for the result. Even when projects go wrong (for whatever reason) we have put in whatever it takes to get them back on track and deliver the result.

Our ongoing research and company development have been striving to answer

“How can Redgum safely take responsibilty for the outcome?”

We have developed an integrated approach to continually derisk our projects.

Developers who take Responsibility

Processes

Redgum‘s processes are defined such that you have clarity and predictability on what is being produced. Redgum takes responsibility for ensuring you understand your investment, where responsibility lies, and provides transparency so you can see how Redgum are taking responsibility in every situation.

Discovery, Define and Design

Redgum work with you and your team to ensure all sides understand your current situation, understand what the forward roadmap should look like, and provide you with the confidence you need to progress your solution.

Adoption

For your existing systems, Redgum’s adoption process allows us to take responsibility for understanding, unpacking and assessing your existing system to provide a clear path forward for either expansion, maintenance or replacement.

Architecture

Provides clarity on the overall picture, the components that address your needs, and provides you strategic decision control over your investment.

Engineering

Provides clarity on what is expected, and what each component is responsible for. Engineering provides you with both upfront clarity and long-term continuity on your investment.

Construction

Based on the agreed engineering our developers develop and validate each piece, ensuring it not only meets the agreed engineering but also fits within the larger picture.

Quality Assurance

Redgum's process builds in quality assurance appropriate to the individual situation. This provides you with the balance of budget and risk management you require.

Sprint sign off

Every step taken within the process is defined, clarified, authorized, and approved by you. We ensure you are clear on what is required, why it is required, and ensure we have met the business needs as you define them.

Support

Redgum stays with you, taking responsibility for the upkeep and expansion throughout the solution's lifecycle. We are here to ensure what we built continues to operate, can respond to emergencies and changes, and critically can continue to grow and evolve to keep up with your business's changing circumstances.

Control Mechanisms

  • Redgum manage a progressive payment escrow process that places you in control of each step of the budget. Each sprint sign-off is an approval from your side, only then do we deduct the agreed amount to pay the supply side (either ourselves or contractors).

  • Redgum take responsibility for tracking the changes throughout the solution's lifecycle, working with you to understand the costs and timeframes, and ensuring you understand the implications ahead of time, not after you've committed.

  • Redgum provide a warranty on all code developed meaning that if it doesn’t work as specified in Engineering we will fix it at our own cost, not yours.

  • Redgum will help navigate you through running the most effective set of experiments so you can find your way and start realizing a return on your investment as soon as possible.

  • Many factors outside of the project can impact and derail projects even when they are delivering well. Redgum’s governance practices bring not just the people focused on the project but the senior sponsors and stakeholders into the loop ensuring everyone remains clear and are not left guessing.

Your Responsibility

Equally important, we expect you, as our client, to take responsibility in return.

The Business Context

Your Investment Risk

Redgum are translators between you and the computer.

We take responsibility for the translation but we cannot take responsibility for your business, ultimately that part is with you.

This means that you need to ensure you understand your business and be prepared to judge "is this an effective solution for my business, my users and stakeholders?".

While Redgum help you navigate and minimize your investment risk by breaking the problem down and validating each step, the overall commercial success is not within Redgum's capacity to offer.

Redgum are not experts in your field, you are. Redgum are translators. We cannot provide marketing, sales, operations, or direct support to your end customers. These are functions of your business that make up the greater part of your investment risk and contribute to your ultimate success.

Redgum work with your existing teams and call on Transform Studios to help you de-risk these other aspects bringing the right skillset at the right time.