I just went to see a prospect to discuss developing something specific for them, we hadn’t been talking long when I realised all they really needed to start with was either a shared outlook calendar or a Google spreadsheet that they share between everyone. So I told them how to use each and where to find some more information.
They asked so can you help us and I said “No, not really, its not what we do and you don’t really need to pay anyone for this” and I got up to go.
The meeting then changed perceptibly, they relaxed, realised that I wasn’t just a sales person, qualified that I was both a techie and the business owner and then they started really listening to what it was Redgum did and then realised … actually there is this system over here written in MS Access that is causing us all sorts of problems and the developer moved overseas a few months ago … I left with several assurances that they would be calling us back in to take over maintenance and extend their existing system.
I wasn’t expecting that to happen, I would have been happy if they simply passed my card onto someone who I might have been able to help.
have you had similar experiences as the client or seller?